1. Our Commitment to Your Skincare Journey
At Yuwa, we design premium skincare formulations aimed at delivering exceptional results for your daily regimen. We want you to be completely satisfied with your commercial experience. If you encounter an issue with your delivery, we are fully prepared to guide you through a structured, fair, and seamless return and refund operation.
2. The Return Window and Eligibility Criteria
To maintain strict hygiene, cosmetic safety, and product integrity standards, our return policy operates under precise guidelines:
- The 7-Day Window: All return, replacement, or exchange requests must be formally initiated within exactly 7 calendar days starting from the recorded date of successful delivery. Requests made after this period will not be entertained.
- Unopened & Unused State: To qualify for a complete return, the skincare item must remain entirely unopened, unused, unsealed, and preserved in its original outer box packaging.
- Hygiene Exclusions: Due to health, contamination risks, and the personal care nature of topical skincare solutions, we absolutely cannot accept returns or issue refunds for any sunscreen or cosmetic bottles that have been unsealed, pumped, tested, or applied to the skin, unless a clear physical manufacturing defect or transport damage is officially verified.
3. Damaged, Defective, or Incorrect Shipments
If your parcel arrives damaged during transit, or if you received an incorrect product bundle variation, please follow these immediate verification steps:
- Take high-resolution photographs and a brief unboxing video clearly showcasing the damaged packaging, leaks, or product discrepancy.
- Email these digital assets along with your full Order ID number to support@theyuwa.com within 48 hours of delivery.
- Once verified, we will arrange an immediate replacement shipment at zero additional cost to you.
- Note on Custom Spacing: If your order configuration involves custom-packed single or multi-pack product bundles, please ensure all components are documented in your verification email.
4. The Step-by-Step Return Process
- Submit Request: Contact our digital customer support channel via email to explain the reason for your return.
- Review & Approval: Our quality assurance department will evaluate your claim and issue a Return Merchandise Authorization (RMA) if the criteria are met.
- Shipping the Package: Securely pack the item back into its original box. You must ship the package back to our designated fulfillment center address.
- Tracking Number: You must share the official tracking receipt provided by your chosen courier company with our support desk so we can trace the return route.
5. Return Shipping Cost Allocation
You are solely responsible for covering the logistical shipping expenses required to return the item to our facility. Shipping fees collected during your original checkout process are non-refundable. If a refund is approved, the cost of return transport will not be deducted if paid directly by you at the courier shop.
6. Refund Processing Timelines
Once your returned parcel arrives back at our warehouse, our quality control team will inspect it to confirm its resaleable condition.
- We will immediately notify you via email or SMS regarding the approval or rejection of your refund request.
- Approved Refunds: The monetary balance will be securely credited directly to your designated Bank Account, Easypaisa, or JazzCash wallet.
- Timeline: Please allow between 3 to 5 business days for the financial transaction to reflect in your statements after the approval date.
